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Responsible Gaming Policy

Capitalized terms which are not defined in this Policy shall be ascribed under the Terms and Conditions for using the Service and Website elaborated in Terms and Conditions (the “Terms”).
As our Website and game may contain the gambling content, it is our responsibility to ensure that you will be subject to our gaming and gambling policy.

1. Responsible Gambling

For us, gambling is entertainment, fun, and excitement; the same applies to most of our users and customers. But the Company and its third-party partners also consider the possibility of negative side effects being caused by the participation in gambling services, which may apply to some of our users and customers. Pathological gambling has been recognized in medical science as a severe sickness for many years.
Since the beginning of us offering gambling services, we have been thinking about this problem and are trying our best to help prevent gambling's adverse effects. We want to help our users recover from them and do our best to prevent any negative side effects from occurring in the first place. Under "Responsible Gambling," we understand multiple steps and measures with which a gambling provider can help its customers keep control. We do not only aim to prevent any issues but also assist, as much as we can, in the recovery of our users and customers, in case any problems and negative effects appear.
The most important instrument against negative side effects, which can be caused by the participation in gambling services, is knowledge and education, especially about gambling risks, to support our user's self-control. We do this to ensure they do not suffer from negative side effects and enjoy our services to the full extent.

2. Helpful hints for responsible gambling

We recommend that you read and follow the below-given hints before and while participating in any games of risk, games of skill, games of chance, or other gambling services. To ensure gambling stays fun and safe for you, free from any negative side effects. If you follow these six steps, you substantially reduce the risk of negative side effects, especially addictions to gambling.
- Before you start to participate in gambling services, think about how much you can afford to gamble and lose first. Take your personal financial situation in accordance with your lifestyle into consideration. Play with amounts that are meant to be for fun and your entertainment.
- Try not to take big or huge risks to win back what you previously lost, especially not at any cost. When participating in gambling services, you might lose money; winning money is uncertain. Play for entertainment and not to earn money. Set yourself an amount of money you can spend on your hobby, the participating in gambling services should be equal to other hobbies. Set a price for it the same way you set yourself a maximum price to visit the cinema or for a theatre ticket. When gambling, you may get lucky and pay nothing or win something, but this is not certain, so do not expect it.
- Set yourself a time limit, and do not break it. Stay within your limit strictly. Keep in mind that gambling services' participation should stay in balance with your other hobbies and not be your only hobby. It would help if you didn't spend more time on the website and all services provided by it than you spend on any other hobby.
- It is smarter not to play games of risk, games of skill, or games of chance when you are extremely stressed, depressed, or under too much pressure. Also, do not play when you are under the influence of medication, drugs, alcohol, or similar mind-affecting substances. Before you start to gamble, make sure your senses are clear, and you are in control of yourself.
- It would help if you take breaks when you notice that you are getting tired or can't concentrate anymore. We recommend going out to get some fresh air from time to time to clear your mind and stay healthy. Medical science advises taking a few steps at least every 45 (forty-five) minutes.
- To make it easier for you to keep your overview on how much time and money you spend on the participation in gambling services, it is highly advised not to create more than one Account per person. Additionally, the Company does not allow more than one Account on the website unless they are fully linked together and can be viewed as one.

3. Minor Protection

To avoid abuse, keep your login data and password safe from any minors near you. You are responsible for safeguarding the password that you use to access the website, your Account, and for any activities or actions from your Account.
Generally, we recommend a filter program to prevent minors, especially children, from accessing any content on the internet, which is not healthy or made for them.

4. Self-Exclusion

In the event of you getting diagnosed with a gambling addiction or if you try to stay away from all gambling services for a different reason, we want to assist you in your abstinence from gambling services. Especially if they become harmful to you. "Self- Exclusion" means that you exclude yourself, out of your own choice, from all gambling-related services. You, the Company, or a third-party partner cannot undo this exclusion for a set amount of time unless certain conditions are met. If you wish to self-exclude yourself from all gambling-related services, please message to our staffs via Chat Box and give them a period between 6 (six) months and 5 (five) years. Additionally, we will explain all future steps and what is needed from you.
Please keep in mind that the Self-Exclusion is permanent for the period you choose. The exclusion can and will not be undone for your own protection unless you complete a survey and confirm twice you want to end self-exclusion, with at least 48 (forty-eight) hours between the first and second confirmation. The survey aims to ensure you are not addicted to gambling and are in control. An employee of the Company may judge at his or her sole discretion if you are in the mental state to participate in gambling services again or not. The Company cannot be held liable for the staff member's decision; you are solely responsible for answering the survey accurately and truthfully. You are solely responsible for all damages and losses occurring to you through misinforming our staff member. The two confirmations are necessary to ensure you have the time to think about the consequences of taking part in gambling services, not limited to games of chance, games of skill, and games of risk again, and do not act out of an urge to gamble or a spontaneous decision. You acknowledge that we cannot end the self-exclusion before its agreed end unless you pass the survey and confirm twice, with at least 48 (forty-eight) hours in between, that you want to participate in gambling services again.
During Self-Exclusion, you are not allowed to create a new Account on the website or access any service on the website in any way. Every attempt to create a new Account on the website or any attempt to participate in any of the gambling services offered on it during Self-Exclusion is a violation of our terms. It will result in the permanent ban of your original Account as well as your newly created or used Account.

5. Temporary Break

If you fear you might get addicted to gambling or wish for a temporary break from all gambling-related services for a different reason, we would like to support you in that choice. A temporary break from all gambling services may help you realize if you are already addicted or help you in other forms. You cannot log into your Account on the website for 7 (seven) days during a temporary break. If you wish for a different length of your break, please contact tour support team; please note that the break has to be at least 72 (seventy-two) hours and cannot be over 14 (fourteen) days. After that time passes, your Account will be automatically unlocked. Your Account will not be affected or changed during that time;.
In this regard, please follow our support team's instructions if you wish to exclude yourself from the website and all services offered on the website temporarily. You, the Company, or a third-party partner cannot undo this temporary exclusion for the set period. When you contact our support team will explain all future steps and what is needed from you. If our team can be of any assistance to you, they gladly will. Please note that no temporary break can be given unless you verify yourself first since we do not wish to restrict your Account without verifying you request it and not someone else from your Account.
Please keep in mind that the temporary break is permanent for 7 (seven) days or the time you agreed with the support. The temporary exclusion can and will not be changed in any way or form. By asking for a temporary break, you accept it as it is and will not circumvent it in any form or way.
During a temporary break, you are not allowed to create a new Account on the website or access any service on the website in any way. Every attempt to create a new Account on the website or any attempt to participate in any of the gambling services offered on it during a temporary break is a violation of our terms. It will result in the permanent ban of your original Account as well as your newly created or used Account. The Company is not liable for any losses that may occur to you, disregarding the losses' nature, if you circumvent the temporary break or violate the terms.

6. Actions by the Company:

Due to the Company's responsibility to assist in the prevention of gambling addictions and ending severe harmful side effects, the Company may be forced to take actions according to the best judgment of its staff. Please understand that these actions may go against your will and restrict your Account or deny you access to the website if the Company's staff identifies especially severe cases of gambling addictions. Or gets unquestionable information regarding a user who suffers from severe addictions
Restricting your Account or denying access to the website against your will is the last resort when we face severe cases with severe harmful negative side effects. However, the Company's staff will first try other measurements to assist you in overcoming your potential addictions and reduce the side effects coming from them.
You acknowledge that the Company may restrict your Account or deny you access to the website if the staff undoubtedly knows about a severe gambling addiction you might develop or have in your own interest. The Company is not liable for preventing gambling addictions or negative side effects. Please gamble responsibly. Additionally, the Company can not promise that its staff can find any upcoming addiction and take measurements before harmful side effects occur. For further questions regarding the Company's staff acts and their actions, please contact the support through the information given in the contact section of this policy.
We may modify this Policy from time to time, and the latest version of the privacy policy will always be posted on this site. When we make any material changes to this Policy, we will notify you on our Services, or by other reasonable means.
CONTACT
If you have any questions, issues, suggestions, problems, or feedback, feel free to contact our staffs via Chat Box or email at [email protected] at any time.
Last modified 8mo ago